Harmony Features Harmony lets Customers: Conduct searches for specific stones at specific prices. Save and edit search profiles. View more data about specific stones (e.g., stone certificates, images). View a history of past client orders. Submit requests for quotations to purchase only specific types of stones. ‘Haggle’ over all aspects of the transaction Download an inventory file (with permission) or specific chosen stones (using Microsoft Excel). Harmony assists Sales Staff in: Performing accurate and reliable follow-up of each client request or stone purchase. Sending and recording responses by email to requests from their clients. Building client search profiles and mapping client purchasing behavior. Generating reports about clients’ activities and tracking web searches – a source of valuable hidden sales information. Categorizing the ‘quality’ of the more reliable buyers. Harmony allows the System Administrator to: Assign customers to different client groups, from various regions around the world. Set different price markups, stone visibility and payment terms for each client group. Departmentalize confidential client information. Maintain control of sales to optimize sales staff performance, streamline the order process, and optimize the management of your sales staff. Review all sales manager communications with their customers. View statistical reports of website activity. Optional programs for Harmony can: Identify clients who have submitted queries, purchased stones, or saved searches for specific stones. This is done by saving customer preferences, e.g., purchasing history, saved searches, and ‘Haggling’ history. Manage a “Specials” page, to show special diamond ‘Deals’ to selected clients. Manage a targeted e-mail advertising campaign, by which you can send promotional material to clients about specific stone details and other offers. Allow customers to display your company’s stone inventory (“Showcase”), but with their own logo and their price markups. Harmony application offers: Full Internet Security: Log on to site is done using a unique Username and Password. Setting up a secure one-way channel for viewing inventory, between your server network the web application, using a firewall. Full-featured Shopping Cart utility. Technical Support. Staff Training and Customer Education programs. Harmony is fully customizable to fit your needs. Click here to see how! Contact us to see a Harmony demo! SMBS Copyright © All Rights Reserved.